Privacy Policy

 

Last updated: 18 October 2026

This Privacy Policy describes how Layora Melbourne collects, uses and protects your personal information when you visit or make a purchase from layoramelbourne.com.

Who we are

Layora Melbourne is operated by:

Layora Melbourne
Email: info@layoramelbourne.com

Because our business is based in Belgium, we handle your personal data in accordance with the EU General Data Protection Regulation (GDPR).

Information we collect

When you visit our website or place an order, we may collect:

  • Your name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Order details
  • Payment confirmation details
  • Device and browser information
  • IP address
  • Website activity, such as pages viewed and products added to cart

We only collect information that is reasonably necessary to operate our store, process orders, improve our website and provide customer service.

How we use your information

We may use your information to:

  • Process and fulfil your order
  • Send order confirmations and shipping updates
  • Respond to customer service requests
  • Manage returns, refunds and exchanges
  • Improve our website and shopping experience
  • Detect fraud or security issues
  • Send marketing emails, if you have subscribed
  • Show you relevant ads on social media, if you have accepted marketing cookies
  • Comply with legal and tax obligations

Legal basis

We process your information because it is needed to fulfil your order, because you have given your consent (for example for marketing emails and marketing cookies), because we have a legal obligation (for example to keep invoices), or because we have a legitimate interest in keeping our store secure and improving our service.

Shopify

Our store is hosted on Shopify. Shopify provides the ecommerce platform that allows us to sell our products to you. Your information may be stored through Shopify’s data storage, databases and applications.

Payments

Payments are processed securely through trusted payment providers. Layora Melbourne does not store full credit card details.

Depending on the payment method you choose, your payment may be processed by providers such as credit card networks, Apple Pay, Google Pay, Shop Pay or other secure payment services available at checkout.

Sharing your information

We may share your information with trusted service providers where necessary to operate our business, including:

  • Shopify
  • Payment processors
  • Shipping carriers
  • Suppliers and fulfilment partners
  • Customer support tools
  • Email marketing platforms, if you subscribe
  • Analytics and website performance tools
  • Advertising partners such as Meta (Facebook and Instagram), if you accept marketing cookies

We only share information where needed to provide our services, process orders or comply with legal requirements. We never sell your personal information.

Direct supplier fulfilment

Because some orders are shipped directly from our suppliers, including suppliers located overseas such as in China, we may need to share relevant order and shipping details with those suppliers. This may include your name, shipping address, order details and contact details where required for delivery.

International transfers

Some of our service providers are located outside the European Economic Area, for example in the United States, Australia and China. Where your information is transferred outside the EEA, we take steps to make sure it is protected, such as using the European Commission’s Standard Contractual Clauses where applicable.

Marketing emails

If you subscribe to our email list, we may send you updates about new arrivals, offers, sale events and store news.

You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us at info@layoramelbourne.com.

Cookies and advertising

Our website uses cookies and similar technologies to make the website and checkout work, remember your preferences, analyse website traffic and measure our advertising.

  • Necessary cookies are always active, because the website cannot work without them.
  • Analytics and marketing cookies, such as the Meta Pixel, are only used if you accept them through our cookie banner.

You can change your cookie choices at any time through our cookie banner or your browser settings.

Data security

We take reasonable steps to protect your personal information and use trusted platforms and service providers to help keep it safe. However, no method of transmission over the internet or electronic storage is completely secure.

Data retention

We keep your personal information only for as long as needed to provide our services, manage orders, comply with legal obligations, resolve disputes and maintain business records. Invoices and accounting records are kept for the period required by Belgian law.

Your rights

You have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate information
  • Request deletion of your information
  • Restrict or object to how we use your information
  • Receive your information in a portable format
  • Withdraw your consent at any time

To make a privacy request, contact us at info@layoramelbourne.com. We will respond within 30 days.

If you are not satisfied with how we handle your information, you can lodge a complaint with the Belgian Data Protection Authority (www.dataprotectionauthority.be). If you live in Australia, you can also contact the Office of the Australian Information Commissioner (www.oaic.gov.au).

Third party links

Our website may contain links to third party websites. We are not responsible for the privacy practices or content of third party websites.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, with the updated date at the top.

Contact us

For privacy questions, contact us at:

Layora Melbourne
Email: info@layoramelbourne.com
Website: layoramelbourne.com